Subject: NCAT News - NCAT Annual Report 2018-2019

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What's new at NCAT - 9 December 2019
NCAT Annual Report 2018-2019
The NCAT Annual Report 2018-2019 was tabled in NSW Parliament on 19 November 2019. The report is now available to download from the NCAT website.

NCAT Annual Report 2018-2019 [PDF 3.5MB]

The Report details the Tribunal's performance against the eight areas of Tribunal excellence set out in the Australia and New Zealand Excellence Framework published by the Council of Australasian Tribunals.

The Report also provides specific information about the performance and operations of the Tribunal's Divisions and the Appeal Panel.

2018-2019 in Review

68,388 Applications lodged
63.0% of all applications lodged online
78.3% of applications in the Consumer and Commercial Division lodged online
655 internal appeals lodged

84,950 Hearings held
Hearings were held in 75 venues across NSW with 31% of hearings in regional areas

67,833 Applications finalised
Achieved an overall clearance ratio of 99.2%

167 Community consultations, stakeholder group meetings, Tribunal Member and staff training

4.68+ million Website page views
Top 10 terms searched on the NCAT website in 2018-2019: hearing notes, adjournment, summons, appeal, fees, warrant, set aside, forms, sound recording and appeals
1,299 followers on NCAT Twitter
3,456 subscribers to NCAT online alerts and e-newsletters

NSW Civil and Administrative Tribunal
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NSW Civil and Administrative Tribunal, Level 9, 86-90 Goulburn Street, SYDNEY, NSW 2000, Australia
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